Returns & Exchanges Made Easy

We want you to be 100% satisfied with your purchase. So if you're not happy, we're not happy!

Read our simple Return & Exchange Policy below then follow the steps for easy returns or exchanges. Remember! You can always Contact Us if you have additional questions.

Return & Exchange Policy

  • All returns & exchanges must be received within 30 days of the date your order shipped from us and in brand new resalable condition.
  • Returns/exchanges are processed within 5-7 business days of package receipt.
  • Refunds can only be issued to your original payment method or in the form of store credit.
  • Shipping charges are non-refundable, except in cases where we have made a shipping error.

The following items are non-refundable:

  • Returns/Exchanges received after 30 days of the original order shipment date.
  • Returns/Exchanges received in damaged condition (so please make sure to pack the item securely and well padded).
  • Returns/Exchanges that have visible wear & tear and cannot be restocked.
  • Items that have been discontinued and are no longer offered on KeepYourPantsOn.com.

* Returns received more than 30 days after the original order shipment date qualify for store credit only and are subject to a 25% restocking fee.
 

How to make a Return or Exchange?

We make returns and exchanges easy! First read our Returns and Exchanges Policy above to see if your item is eligible for return or exchange, then following these easy steps:

Exchanges

Did you read our Returns & Exchanges Policy to make sure your item qualifies? Good!

Please make sure your package includes-

1. A note that has your name, shipping address, phone number and email address for easy communication.

2. The original order number or invoice number and date of purchase (if you have it).

3. Describe the item you'd like to receive- Including SKU number (located in the specs tab on the product description page).

4. It would be helpful to indicate an alternative selection as well (in case the item requested is out of stock)

5. Send your package to:

KeepYourPantsOn.com

Exchanges

133 Columbia St

Brookline, MA 02446

We process all exchanges in 5-7 business days. If we run into any issues we will attempt to contact you using the contact information you provide in the package.

If you have any questions or comments feel free to Contact Us

Returns

Did you read our Returns & Exchanges Policy to make sure your item qualifies? Good!

Please make sure your package includes-

1. A note that has your name, shipping address, phone number and email address for easy communication.

2. The original order number or invoice number and date of purchase (if you have it).

3. Include your credit card information or PayPal account which you used for the original payment (we can only issue a refund to the original form of payment).

Please Note: After 30 days, we no longer have access to credit card numbers to process a return.

4. Send your package to:

KeepYourPantsOn.com

Returns

133 Columbia St

Brookline, MA 02446

* Returns received more than 30 days after the original order shipment date qualify for store credit only and are subject to a 25% restocking fee.

We process all returns in 5-7 business days. If we run into any issues we will attempt to contact you using the contact information you provide in the package.

If you have any questions or comments feel free to Contact Us

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